Privacy Policy

1. Scope and who we are

This policy applies to the TKBNet website and to calls and support sessions with TKBNet (“we”, “us”). TKBNet is an independent technical support company. We are not an internet provider and we do not control provider websites, apps or accounts, which have their own privacy policies.

Controller: [legal entity name and address]. Contact: (833) 581-4309.

2. Information we collect

Category	Examples	Source
Contact and call details	Name, phone number, call date and time, call duration	You, and our phone system
Support information	Description of your problem, equipment make and model, troubleshooting notes and outcome	You, and our technicians
Call recordings	Audio of the call, only where disclosed at the start	Our phone system
Payment information	Confirmation of payment and last four digits. Full card details are handled by our payment processor.	You, and our payment processor
Remote session data	Connection time, device type and session log, if you agree to remote assistance	Remote-support tool
Website data	Pages viewed, browser and device type, approximate location, referring page	Your browser
Advertising attribution	The campaign or source that led to your visit or call, where you have allowed it	Our analytics and call tracking

Please do not tell us account passwords, full payment card numbers (other than through a secure payment method we direct you to for an agreed fee), bank details, Social Security numbers or other government ID numbers.

3. How we use information

To answer calls, troubleshoot problems and follow up on your request.
To take payment for agreed services and process refunds.
To monitor quality, train staff and resolve complaints.
To measure which ads and pages bring useful calls, where you have allowed analytics or advertising measurement.
To keep our website and systems secure and prevent fraud or abuse.
To meet legal, tax, accounting and regulatory obligations.

5. Cookies and similar technologies

We use essential storage by default, and optional analytics or advertising measurement only with your permission. See our Cookie Policy and use “Cookie settings” in the footer to change your choices at any time. We honor browser Global Privacy Control signals as an opt-out of advertising measurement where required.

6. Call recording and remote sessions

If a call is recorded or monitored, we tell you at the start and you may end the call. Some states require consent from everyone on the call. Remote sessions require your consent first, are limited to what is needed to solve the problem, and end when you or the technician end them.

7. How long we keep information

Data	Retention
Call and support notes	[X months] after your last contact
Call recordings	[Y days]
Payment and refund records	[Z years] for tax and accounting law
Remote session logs	[N days]
Analytics data	[M months]

We delete or de-identify information when it is no longer needed, unless we must keep it by law.

8. Security

We use reasonable administrative, technical and physical safeguards including encryption in transit, access controls and staff training. No system is perfectly secure, so please avoid sharing sensitive credentials.

9. Your rights and choices

Depending on where you live (for example California, Colorado, Connecticut, Virginia and other states), you may have the right to:

Know what personal information we hold and how we use it.
Access a copy of it, and have inaccurate information corrected.
Delete your personal information, subject to legal exceptions.
Opt out of the sale or sharing of personal information and of targeted advertising. We do not sell personal information.
Not be discriminated against for exercising your rights.

To make a request, call us at (833) 581-4309 or use the email on our Contact page. We may need to verify your identity, and we respond within the time required by law. You may appoint an authorized agent, and you may appeal a refusal by contacting us again.

10. Children

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have, contact us and we will delete it.

11. Third-party links

Our site may link to other sites, including internet providers. We are not responsible for their content or privacy practices.

12. Changes to this policy

We will post updates here with a new date. If a change is significant, we will give additional notice where required.

13. Contact us

Questions about privacy: call (833) 581-4309 (Monday–Friday, 9am–6pm Eastern) or write to [mailing address / privacy email].

Draft policy text prepared for TKBNet. Items in [brackets] are business facts to confirm, and the document should be reviewed by a qualified attorney before publication.