Call us
Business enquiries and technical support.
Contact
Contact TKBNet
An independent technical support service. Here is how to reach us and what we can and cannot do.
Hours
Monday–Friday, 9am–6pm Eastern
Calls outside these hours may go to voicemail.
Business details
TKBNet
[Registered business name and address]
[Support email]
We can help with
- Troubleshooting home routers, modems, mesh systems and Wi-Fi
- Setting up and configuring home-network equipment and devices
- Explaining connection types, plan terms and equipment
- Helping you prepare questions for your provider
We cannot
- Access, view or change your provider account
- Resolve outages, billing disputes or line faults
- Act as, or speak for, any internet provider
On the call
What to expect
- 1
Introduction
We identify TKBNet and confirm we are independent of any internet provider.
- 2
Fees explained
Any fee is stated before it applies. You can end the call at no charge before agreeing.
- 3
Recording notice
If the call is recorded, you are told at the start.
- 4
Troubleshooting
We work through your issue together. Remote access happens only with your consent.
- 5
Summary
We recap what was done and what to do next, including anything for your provider.
TKBNet is an independent assistance service. We are not an internet provider and are not the official customer-support department of any internet provider. See Disclosures and the Refund Policy.